الشحن

 Delivery Area

Fakham Store provides delivery services within the United Arab Emirates, subject to delivery availability at the customer's location.

Please make sure your delivery address, phone number and other contact details are correct when placing an order.

 Order Processing

After an order is placed, our team processes the order and prepares the products for dispatch.

• Orders are reviewed and processed after submission.
• Product availability may affect processing time.
• Customers may be contacted to confirm order details when required.
• Orders are dispatched after the applicable processing steps are completed.

 Delivery Time

We aim to deliver your order within 2–3 business days after the order has been confirmed.

Delivery time may vary depending on the customer's location, product availability, order processing, courier schedules, and other circumstances.

While we always do our best to deliver orders on time, delivery estimates are not guaranteed and may occasionally be affected by circumstances beyond Fakham Store's reasonable control.

 Shipping Charges

Shipping or delivery charges, where applicable, will be displayed during the checkout process or communicated to the customer before order completion.

Promotional offers may provide free delivery or reduced delivery charges subject to the conditions of the specific offer.

 Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

• Building or villa information
• Street or area details
• Contact phone number
• Any useful delivery instructions

Fakham Store may not be responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

 Failed Delivery

If a delivery attempt cannot be completed because the customer is unavailable, unreachable or the delivery information is incorrect, additional arrangements may be required.

Our delivery team may contact the customer to arrange another suitable delivery attempt.

 Order Tracking

Where tracking information is available, customers may receive delivery or order updates through the contact details provided during checkout.

 Damaged Packages

If your package appears damaged at the time of delivery, please contact Fakham Store customer support as soon as possible.

Photos of the package and product may be requested to help us investigate the issue.

 Delays Beyond Our Control

Delivery may occasionally be delayed due to circumstances such as severe weather, road restrictions, courier issues, public holidays, operational disruptions or other events beyond our reasonable control.

 Contact Us

If you have questions about delivery, shipping or an existing order, please contact Fakham Store customer support.